- Do not open the outer box.
- Please note on the outside of box near the label why the product is being returned.
- Print the label and fill out return address portion.
- Tape label to package.
- Give package to your postman or drop in a local post office.
- Click here to start your return
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Prescription Processing Disclaimer
At PETS (including PetMeds and PetCareRx), we are dedicated to providing you with safe, convenient and efficient products for your beloved pet. PetMeds became the parent company of PCRX in April 2023 and the two businesses are under common ownership. To ensure we expedite your prescription needs in a timely manner, your prescriptions may be processed or filled at either PetMeds in Delray Beach, Florida, or at PCRX in Lynbrook, New York. Both locations uphold the highest standards of quality and care from our licensed pharmacists and pharmacy technicians.
Important Points:
- Prescription Processing: Your prescription order may be managed, processed, or filled by our pharmacy team at either PetMeds or PCRX.
- Licensing: PetMeds and PCRX are certified and licensed in every state where we ship medication. Our pharmacists hold valid licenses to practice pharmacy in both New York and Florida and have a specialty in veterinary pharmacology. Regardless of which location fills your prescription, rest assured it will be handled by our dedicated team of licensed pharmacists.
- Data Privacy: All personal and prescription information is securely managed and treated with the highest level of confidentiality, regardless of the processing location.
- Customer Service: For any questions or concerns regarding your prescription, you can reach out to our pharmacy call center at (888) 738-6331. Our pet health specialist team will be pleased to assist you.
Thank you for choosing PETS (PetMeds and PetCareRx) for your prescription needs. Your pets health and your satisfaction is our top priority.
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Complete Pet & Vet Information
As a licensed pharmacy, we are required by pharmacy regulations to obtain this information to ensure the accuracy and safety of Rx Medications. Please identify the pet and the veterinarian associated with each Rx item.
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Promotion Terms
20% Off Select Supplements
Get 20% off with code SUP20, with savings of up to $20 per order. Some exclusions apply.
Free & Easy Returns
The PetMeds Customer Care team is here to make shopping for your pet worry-free. If your pet isn’t happy or you just changed your mind, our policy is to ensure 100% satisfaction with every order.
If anything in your order is missing, damaged, or incorrect, let us know within 72 hours of delivery for a refund or exchange.
For all non-prescription items — including food — we can help find a different solution to meet your pets' needs or issue a full refund within 90 days of receipt.
PetMeds stands alone in our prescription medication refund policy.If you’re not 100% satisfied with your prescribed medication, we can offer prorated refunds up to 30 days after your order ships.
Some items must be returned by mail, while others can be discarded or donated.Please see our Returns & Refunds Policy or Contact Us to learn more.
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Mailing Address
PetMed Express, Inc.
420 S. Congress Ave. #100
Delray Beach, Fl 33445
420 S. Congress Ave. #100
Delray Beach, Fl 33445
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