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We’ll reach out to your veterinarian for prescription approval before shipping. This won’t delay your existing AutoShip order.
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Prescription Processing Disclaimer
At PETS (including PetMeds and PetCareRx), we are dedicated to providing you with safe, convenient and efficient products for your beloved pet. PetMeds became the parent company of PCRX in April 2023 and the two businesses are under common ownership. To ensure we expedite your prescription needs in a timely manner, your prescriptions may be processed or filled at either PetMeds in Delray Beach, Florida, or at PCRX in Lynbrook, New York. Both locations uphold the highest standards of quality and care from our licensed pharmacists and pharmacy technicians.
Important Points:
- Prescription Processing: Your prescription order may be managed, processed, or filled by our pharmacy team at either PetMeds or PCRX.
- Licensing: PetMeds and PCRX are certified and licensed in every state where we ship medication. Our pharmacists hold valid licenses to practice pharmacy in both New York and Florida and have a specialty in veterinary pharmacology. Regardless of which location fills your prescription, rest assured it will be handled by our dedicated team of licensed pharmacists.
- Data Privacy: All personal and prescription information is securely managed and treated with the highest level of confidentiality, regardless of the processing location.
- Customer Service: For any questions or concerns regarding your prescription, you can reach out to our pharmacy call center at (888) 738-6331. Our pet health specialist team will be pleased to assist you.
Thank you for choosing PETS (PetMeds and PetCareRx) for your prescription needs. Your pets health and your satisfaction is our top priority.
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Complete Pet & Vet Information
As a licensed pharmacy, we are required by pharmacy regulations to obtain this information to ensure the accuracy and safety of Rx Medications. Please identify the pet and the veterinarian associated with each Rx item.
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Promotion Terms
20% Off Select Supplements
Get 20% off with code SUP20, with savings of up to $20 per order. Some exclusions apply.
Free & Easy Returns
The PetMeds Customer Care team is here to make shopping for your pet worry-free. If your pet isn’t happy or you just changed your mind, our policy is to ensure 100% satisfaction with every order.
If anything in your order is missing, damaged, or incorrect, let us know within 72 hours of delivery for a refund or exchange.
For all non-prescription items — including food — we can help find a different solution to meet your pets' needs or issue a full refund within 90 days of receipt.
PetMeds stands alone in our prescription medication refund policy.If you’re not 100% satisfied with your prescribed medication, we can offer prorated refunds up to 30 days after your order ships.
Some items must be returned by mail, while others can be discarded or donated.Please see our Returns & Refunds Policy or Contact Us to learn more.
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Frequently asked questions
Autoship is simply a program that allows you to set up automatic deliveries of items you buy regularly so you never have to worry about running low on stock.
Not only will you stop having those “Shoot! I forgot to order Penny’s Nexgard” moments, you’ll also save $$ with an extra 5% on all future autoship orders.
Opting into the PetMeds autoship program is easy peasy. Shop our site and add your pet’s favorite products to your cart. At checkout, choose the autoship option and even select the frequency of when you want that item delivered.
Yes. Follow the same process for setting up autoship for those items in addition to choosing your pet and vet for that item and PetMeds will reach out to your vet for authorization before shipping out your order.
Of course! You can change your autoship schedule at any time. Just go to your account and click on Manage Autoship for options to change your frequency per item.
Yes! You can cancel your autoship subscription at any time.
Don’t worry! When it is close to your next order, we will email you with a reminder that we are shipping out your order soon. When your order has shipped, we will email you a confirmation with tracking.
Nope! You can autoship as many items as you need.
Most orders are shipped same day. Times may vary for Rx orders requiring authorization from your veterinarian. Please allow 1-2 business days for any Rx orders.
As soon as your order ships, we’ll send you a shipping confirmation email with the tracking link enclosed.
Once your order has shipped you cannot change your order; however, we do offer free & easy returns and exchanges.
Contact us at 1-800-738-6337 or email customer service
Yes, if your order hasn’t yet shipped, contact us at 1-800-738-6337 or email customer service so we can help you change your order.
If your Autoship item goes out of stock, we will contact you immediately letting you know. You will not get charged your Autoship until that item ships.
Yes, we offer free returns and a 100% Satisfaction Guarantee.
Follow the return instructions on this page https://www.1800petmeds.com/who-we-are/who-we-are-return-label.html for an easy return process of your Autoship order.
Due to increased demand, call volumes are higher than usual.For faster assistance, we encourage you to email our Customer Service team.Thank you for your patience as we work to support all our customers as quickly as possible.
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You're in good hands with our team! Send us a message, and we'll get back to you as soon as possible.
Mailing Address
PetMed Express, Inc.
420 S. Congress Ave. #100
Delray Beach, Fl 33445
420 S. Congress Ave. #100
Delray Beach, Fl 33445
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