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Prescription Processing Disclaimer
At PETS (including PetMeds and PetCareRx), we are dedicated to providing you with safe, convenient and efficient products for your beloved pet. PetMeds became the parent company of PCRX in April 2023 and the two businesses are under common ownership. To ensure we expedite your prescription needs in a timely manner, your prescriptions may be processed or filled at either PetMeds in Delray Beach, Florida, or at PCRX in Lynbrook, New York. Both locations uphold the highest standards of quality and care from our licensed pharmacists and pharmacy technicians.
Important Points:
Prescription Processing: Your prescription order may be managed, processed, or filled by our pharmacy team at either PetMeds or PCRX.
Licensing: PetMeds and PCRX are certified and licensed in every state where we ship medication. Our pharmacists hold valid licenses to practice pharmacy in both New York and Florida and have a specialty in veterinary pharmacology. Regardless of which location fills your prescription, rest assured it will be handled by our dedicated team of licensed pharmacists.
Data Privacy: All personal and prescription information is securely managed and treated with the highest level of confidentiality, regardless of the processing location.
Customer Service: For any questions or concerns regarding your prescription, you can reach out to our pharmacy call center at (888) 738-6331. Our pet health specialist team will be pleased to assist you.
Thank you for choosing PETS (PetMeds and PetCareRx) for your prescription needs. Your pets health and your satisfaction is our top priority.
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As a licensed pharmacy, we are required by pharmacy regulations to obtain this information to ensure the accuracy and safety of Rx Medications. Please identify the pet and the veterinarian associated with each Rx item.
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Free & Easy Returns
The PetMeds Customer Care team is here to make shopping for your pet worry-free. If your pet isn’t happy or you just changed your mind, our policy is to ensure 100% satisfaction with every order.
If anything in your order is missing, damaged, or incorrect, let us know within 72 hours of delivery for a refund or exchange.
For all non-prescription items — including food — we can help find a different solution to meet your pets' needs or issue a full refund within 90 days of receipt.
PetMeds stands alone in our prescription medication refund policy.If you’re not 100% satisfied with your prescribed medication, we can offer prorated refunds up to 30 days after your order ships.
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PETMED EXPRESS D/B/A 1-800-PETMEDS ANNOUNCES RECORD FINANCIAL RESULTS FOR FISCAL 2008 – PROFITS INCREASED 39% TO EPS $0.82
Pompano Beach, Florida, May 12, 2008 - PetMed Express, Inc. (NASDAQ: PETS) today announced its financial results for the fiscal year ended March 31, 2008. Net sales for the year ended March 31, 2008 were $188.3 million, compared to $162.2 million for the year ended March 31, 2007, an increase of 16%. Net income was $20.0 million, or $0.82 diluted per share, for the year ended March 31, 2008, compared to net income of $14.4 million, or $0.60 diluted per share, for the year ended March 31, 2007, an increase to net income of 39%. For the quarter ended March 31, 2008, net sales were $40.4 million, compared to $36.4 million for the quarter ended March 31, 2007, an increase of 11%. Net income for the quarter ended March 31, 2008 was $4.9 million, or $0.20 diluted per share, compared to net income of $3.6 million, or $0.15 diluted per share, for the same quarter the prior year, an increase to net income of 35%. The Company acquired approximately 710,000 new customers during the fiscal year compared to 681,000 during the prior year. Approximately 65% of all orders were placed on its website during the fiscal year, compared to 62% during the prior year.
Mendo Akdag, CEO and President, commented: “We are proud to report high profitability for the year, which can be attributed to strong reorder growth and our success in leveraging operating expenses. Our retail reorder sales increased 22%, from $110.5 million to $134.3 million, for the years ended March 31, 2007 and 2008, respectively. Our operating expenses as a percent of sales improved 200 basis points for the fiscal year ended March 31, 2008 compared to the prior fiscal year. We are pleased to report that our Internet sales increased by 21% to $122.5 million for the year ended March 31, 2008, compared to $100.9 million for the prior fiscal year. During the fiscal year we repurchased approximately 952,000 shares of our outstanding common stock for approximately $11.6 million, pursuant to the Company’s $20.0 million stock buy back plan, averaging approximately $12.19 per share. Our focus in fiscal 2009 will be on capturing additional market share, and improving reorders and our customer service levels. We have agreed to extend our current lease for our corporate headquarters until 2012, and have added another 15,000 square feet, primarily for the extension of our warehouse and pharmacy operations, in order to support our future growth.”
This morning at 8:30 A.M. Eastern Time, Mr. Akdag will host a conference call to review the year-end financial results. To access the call which is open to the public, dial (888) 455-1758 (toll free) or (210) 234-0009. Callers will be required to supply PETMEDS as the passcode. For those unable to participate in the live event, the call will be available for replay from 10 A.M. on May 12, 2008 until May 26, 2008 at 11:59 P.M. To access the replay, call (800) 839-1176 (toll free) or (402) 998-1048, and enter passcode 5500.
Founded in 1996, PetMed Express is America’s Largest Pet Pharmacy, delivering prescription and non-prescription pet medications and other health products for dogs, cats and horses at competitive prices direct to the consumer through its 1-800-PetMeds toll free number and on the Internet through its website at www.1800petmeds.com.
This press release may contain “forward-looking” statements, as defined in the Private Securities Litigation Reform Act of 1995 or by the Securities and Exchange Commission, that involve a number of risks and uncertainties, including the Company’s ability to meet the objectives included in its business plan. Important factors that could cause results to differ materially from those indicated by such “forward-looking” statements are set forth in Management’s Discussion and Analysis of Financial Condition and Results of Operations in the PetMed Express Annual Report on Form 10-K for the year ended March 31, 2007. The Company’s future results may also be impacted by other risk factors listed from time to time in its SEC filings, including, but not limited to, the Company's Form 10-Q and its Annual Report on Form 10-K.
For investment relations contact PetMed Express, Inc., Bruce S. Rosenbloom, CFO, 954-979-5995.
AutoShip
We want pet care to feel effortless for every pet parent. Now, with updates to our AutoShip program, it’s easier than ever to get what you need, when you need it:
We'll send an email one week before an AutoShip order ships. This way, you have time to make changes.
Skip or pause online when you don't need your next order yet.
Add your favorite items to future recurring orders under Manage AutoShip in My Account.
Get support finding products your pet will love by scheduling a free video call with a licensed vet (available while enrolled in autoship).
As always, you’ll lock in savings with 5% off future orders.*
* Certain products or categories may not be eligible for discounts; discounts will be shown on product pages when available.