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Prescription Processing Disclaimer
At PETS (including PetMeds and PetCareRx), we are dedicated to providing you with safe, convenient and efficient products for your beloved pet. PetMeds became the parent company of PCRX in April 2023 and the two businesses are under common ownership. To ensure we expedite your prescription needs in a timely manner, your prescriptions may be processed or filled at either PetMeds in Delray Beach, Florida, or at PCRX in Lynbrook, New York. Both locations uphold the highest standards of quality and care from our licensed pharmacists and pharmacy technicians.
Important Points:
Prescription Processing: Your prescription order may be managed, processed, or filled by our pharmacy team at either PetMeds or PCRX.
Licensing: PetMeds and PCRX are certified and licensed in every state where we ship medication. Our pharmacists hold valid licenses to practice pharmacy in both New York and Florida and have a specialty in veterinary pharmacology. Regardless of which location fills your prescription, rest assured it will be handled by our dedicated team of licensed pharmacists.
Data Privacy: All personal and prescription information is securely managed and treated with the highest level of confidentiality, regardless of the processing location.
Customer Service: For any questions or concerns regarding your prescription, you can reach out to our pharmacy call center at (888) 738-6331. Our pet health specialist team will be pleased to assist you.
Thank you for choosing PETS (PetMeds and PetCareRx) for your prescription needs. Your pets health and your satisfaction is our top priority.
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As a licensed pharmacy, we are required by pharmacy regulations to obtain this information to ensure the accuracy and safety of Rx Medications. Please identify the pet and the veterinarian associated with each Rx item.
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New Customers Save 40% With Autoship: Use Code:
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Free & Easy Returns
The PetMeds Customer Care team is here to make shopping for your pet worry-free. If your pet isn’t happy or you just changed your mind, our policy is to ensure 100% satisfaction with every order.
If anything in your order is missing, damaged, or incorrect, let us know within 72 hours of delivery for a refund or exchange.
For all non-prescription items — including food — we can help find a different solution to meet your pets' needs or issue a full refund within 90 days of receipt.
PetMeds stands alone in our prescription medication refund policy.If you’re not 100% satisfied with your prescribed medication, we can offer prorated refunds up to 30 days after your order ships.
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PETMED EXPRESS D/B/A 1-800-PetMeds® ANNOUNCES SECOND QUARTER FINANCIAL RESULTS - SALES OF $25.0 MILLION / NET INCOME OF $1.8 MILLION
Pompano Beach, Florida, October 27, 2003 - PetMed Express, Inc. (OTCBB: PETS) today announced results for the quarter ended September 30, 2003. Net sales were $25.0 million, compared to $14.2 million for the three months ended September 30, 2002, an increase of 76%. Net income was $1.8 million, or $.08 diluted per share, for the quarter, compared to net income of $205,000 or $.01 diluted per share, for the same quarter a year ago, an increase of 787%. Net sales for the six months ended September 30, 2003 were $55.4 million, compared to $29.1 million for the six months ended September 30, 2002, an increase of 91%. Net income was $3.3 million, or $.14 diluted per share, for the six month period, compared to net income of $1.1 million or $.05 diluted per share, for the same period a year ago, an increase of 194%.
Mendo Akdag, CEO, commented: “We are very pleased with our second quarter results, and proud to announce that we were able to exceed fiscal year 2003 sales, and equal fiscal year 2003 net income within the first six months of fiscal 2004. In addition to the increases in sales and profits for the quarter, our reorder sales increased 103%, from $6.4 million to $12.9 million for the three months ended September 30, 2002 and 2003, respectively. We also reported new customer growth of approximately 166,000 customers for the quarter, and approximately 49% of all orders were placed on our website for the quarter in comparison to 40% for the same period a year ago.”
Added Mr. Akdag: “On August 28, 2003, we signed an amendment to our existing line of credit agreement, which extended our line of credit from $2,000,000 up to $5,000,000. This increase to our borrowing capacity will give us added financial flexibility in the future.”
On Monday, November 10, 2003 at 5 p.m. Eastern Standard Time, Mr. Akdag, CEO, will host a conference call to review the second quarter financial results of fiscal 2004. The associated quarterly filing will be issued before the market opens on November 10, 2003.
To access the call, which is open to the public, call (888) 790-1641 (toll free) 15 minutes prior to the scheduled start time. Callers will be required to supply EARNINGS as the passcode. Callers will be placed on hold with music until the call begins.
For those unable to participate in the live event, the call will be available for replay from 8 p.m. on November 10, 2003 until November 25, 2003 at 11:59 p.m. To access the replay, call (800) 925-4890 (toll free), and enter passcode 5500.
Founded in 1996, PetMed Express is America’s largest pet pharmacy, delivering prescription and non-prescription pet medications, health and nutritional supplements at competitive prices through the PetMed Express catalog, customer service representatives, and on the Internet through its website at www.1800PetMeds.com.
This press release may contain “forward-looking” statements, as defined in the Private Securities Litigation Reform Act of 1995 or by the Securities and Exchange Commission, that involve a number of risk and uncertainties, including the Company’s ability to meet the objectives included in its business plan. Important factors that could cause results to differ materially from those indicated by such “forward-looking” statements are set forth in Management’s Discussion and Analysis or Plan of Operations in the PetMed Express Annual Report on Form 10-KSB for the year ended March 31, 2003.
For investment relations contact PetMed Express, Inc., Pompano Beach, Mendo Akdag, CEO, 954-979-5995.
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We want pet care to feel effortless for every pet parent. Now, with updates to our AutoShip program, it’s easier than ever to get what you need, when you need it:
We'll send an email one week before an AutoShip order ships. This way, you have time to make changes.
Skip or pause online when you don't need your next order yet.
Add your favorite items to future recurring orders under Manage AutoShip in My Account.
Get support finding products your pet will love by scheduling a free video call with a licensed vet (available while enrolled in autoship).
As always, you’ll lock in savings with 5% off future orders.*
* Certain products or categories may not be eligible for discounts; discounts will be shown on product pages when available.